IT Support That Lets You
Focus on Growth.

Stop firefighting technology problems. We monitor, manage, and resolve IT issues before they impact your team � so you stay focused on running your business.

Get Free Consultation +91 96069 77089
Why It Matters

Your IT Partner,
Not Just a Break-Fix Vendor

Reactive IT support costs Indian businesses thousands of hours and lakhs in lost productivity each year. Our managed support model flips that � we monitor everything, patch proactively, and resolve problems before your team even notices.

  • Proactive, Not ReactiveWe catch 90% of issues through monitoring before they become business disruptions or helpdesk tickets.
  • Single Point of ContactOne dedicated account engineer who knows your environment � no call queues, no scripted responses.
  • Security Baked InEvery device, account, and network managed with security baselines enforced from day one.
  • Predictable Flat PricingPer-user monthly pricing means no surprise invoices � budget your IT like any other operational cost.
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IT support team helping business users India
95%
First-call resolution rate
Response SLA
15m
Critical issue acknowledgement
Businesses
200+
Actively supported
Always-On Monitoring
Alerts before you even notice
Security First
Baselines enforced on every device
Dedicated Engineer
One person, full accountability
Remote & On-Site
Support wherever your team works
IT helpdesk support team resolving issues India
Helpdesk & Remote Support
Avg. 12-min remote resolution
Cybersecurity monitoring and threat protection India
Security & Monitoring
24/7 threat detection & response
Device management and cloud IT support India
Cloud & Device Management
MDM � Microsoft 365 � AWS
What We Cover

Everything IT, Managed
Under One Agreement

From your first helpdesk ticket to complex infrastructure issues � one managed service agreement covers your entire technology estate.

24/7 Helpdesk Support
Fast, expert resolution via phone, chat, email, or remote desktop. Your team gets help the moment they need it.
  • Remote desktop assistance
  • Software and application troubleshooting
  • Password resets and account unlocks
  • Printer, peripheral and hardware support
Proactive Monitoring
We watch your servers, network, and endpoints 24/7 � automatically alerting and resolving before your team is ever impacted.
  • Server CPU, memory, and disk alerts
  • Network uptime and latency monitoring
  • Automated patch deployment
  • Monthly health report and recommendations
Cybersecurity Management
Layered security to protect your data and reputation � from endpoint protection to dark web monitoring and phishing training.
  • Endpoint detection & response (EDR)
  • Phishing simulation and awareness training
  • MFA enforcement across all accounts
  • Dark web credential monitoring
Cloud & Email Management
Microsoft 365, Google Workspace, and cloud infrastructure � fully managed so your team communicates and collaborates without friction.
  • Microsoft 365 and Google Workspace admin
  • Cloud cost optimisation reporting
  • Email security and DMARC compliance
  • Cloud backup and recovery management
Device & MDM Management
Every laptop, phone, and tablet enrolled and managed centrally. Software deployed silently, policies enforced automatically.
  • Microsoft Intune and Jamf MDM management
  • Silent app deployment and updates
  • Remote wipe for lost or stolen devices
  • New hire device setup in under 2 hours
User Lifecycle Management
Onboarding new staff and securely offboarding leavers � accounts, access, and devices handled end-to-end, same day.
  • New starter account and device provisioning
  • Access revocation for departing employees
  • Software licence reallocation and audit
  • IT induction and tool training included
The Real Cost

Reactive IT Support Is
Costing You More Than You Think

Every hour your team spends waiting for IT help, every breach from an unpatched system, and every resigned employee frustrated by bad technology adds up � silently draining your business.

4.5h
Avg wait for reactive IT fix
?8L+
Annual productivity lost per 50 staff
68%
Breaches via unpatched endpoints
Hours Lost Waiting for IT Help
Reactive support means your team sits idle while tickets queue. That's billable time, sales calls, and client work disappearing.
Security Gaps from Missed Patches
68% of breaches exploit known vulnerabilities with available patches. Without managed patching, every endpoint is a liability.
Offboarding Data Risks
Without managed IT, departing employees can retain access to company data, cloud accounts, and confidential files for weeks.
Shadow IT and Licence Waste
Without a managed service, unused software licences and rogue SaaS tools quietly inflate your monthly spend unchecked.
Why Choose Us

The Partner Difference �
Not Just a Support Ticket

We Fix Before You Notice
Our monitoring catches 90% of incidents before they impact your team. Most mornings your staff start work without knowing we resolved three issues overnight.
15-Minute Critical Response
When something critical does go wrong, we respond within 15 minutes � not hours. Real engineers, not bots, with direct WhatsApp access.
Security in Every Layer
Every device enrolled, every account MFA-protected, every patch deployed � security isn't an add-on, it's baked into our standard service.
One Team, Full Accountability
We own the entire IT relationship � helpdesk, infrastructure, cloud, security. One call resolves any problem, no finger-pointing between vendors.
Quarterly Business Reviews
Every quarter we sit down and review your IT posture, upcoming needs, and cost optimisation � aligning technology to your growth plans.
Flat, Predictable Pricing
Per-user, per-month pricing covers everything. No hidden call-out fees, no emergency surcharges � just one predictable monthly line item.
How We Work

Onboarded in Days,
Covered for Life

01
Discovery Call
We learn your team size, environment, and pain points � no technical jargon, just a conversation about what's frustrating you.
02
Free IT Audit
We audit your systems, identify every risk and gap, and present a clear report � with no obligation to sign up.
03
Tailored Proposal
A fixed-price proposal scoped to your exact needs � no upselling, no generic packages, just what you actually need.
04
Rapid Onboarding
Monitoring agents deployed, devices enrolled, and helpdesk live within 5 business days � minimal disruption to your team.
05
24/7 Management
From day one we monitor, patch, and respond. Your named engineer is reachable via WhatsApp, phone, or email � anytime.
06
Quarterly Reviews
Every quarter we review your IT health, report on tickets and savings, and plan for what comes next as your business grows.
Client Results

What Clients Say After
Working With Us

?????

Before Niyan, IT issues would derail entire mornings. Now problems are fixed before we even know they happened. Our team's productivity has measurably improved in just three months.

Karthik Balasubramanian
CEO, E-commerce Company, Chennai
?????

We had a ransomware scare with our old IT company. Niyan onboarded us in five days, deployed EDR and MFA across 80 machines, and we've had zero security incidents since. Total peace of mind.

Meena Sundaram
COO, Legal Services Firm, Bangalore
?????

We were paying three separate vendors for helpdesk, cloud, and security. Niyan consolidated everything under one flat fee � and we're saving ?2.4 lakh per year compared to before.

Ashwin Patel
Founder, SaaS Startup, Mumbai
What You Get

Everything Included
as Standard

Security & Compliance
  • Endpoint detection and response (EDR) on every device
  • MFA enforced across Microsoft 365 and Google accounts
  • Automated patch management � OS and third-party apps
  • Dark web monitoring for compromised credentials
  • Phishing simulation and staff security training
  • Quarterly compliance and security posture review
  • Immutable cloud backups with tested restore procedures
Support & Administration
  • Dedicated named account engineer with direct WhatsApp
  • 15-minute SLA for critical incidents, 24/7
  • 24/7 helpdesk via phone, email, and remote desktop
  • Same-day user onboarding and offboarding
  • MDM device management � enrolment, policies, remote wipe
  • Monthly IT health report and ticket summary
  • Flat per-user monthly pricing, no surprise invoices
Long-Term Partnership

We Support You
After Go-Live Too

IT support isn't a one-time fix. Technology evolves, your team grows, and threats change � we stay alongside you with ongoing maintenance, strategic advice, and continuous improvement so your IT remains an asset, never a liability.

Talk to Our Team
Regular Updates & Patching
Automated patch management for OS and third-party apps � every system kept current and compliant without you lifting a finger.
Backup & Disaster Recovery
Automated daily backups with tested restore procedures � so if the worst happens, you're back online in hours, not days.
Monthly Health Reports
Clear, jargon-free monthly reports covering ticket trends, patch status, security posture, and savings found � full visibility on your IT investment.
Quarterly Strategic Reviews
Every quarter we sit down to align your IT roadmap with your business goals � headcount changes, new offices, compliance requirements, and upcoming upgrades all planned ahead.
FAQ

Frequently Asked
Questions

What does managed IT support include?
Our managed IT support covers 24/7 monitoring and alerting, helpdesk support, patch management, cybersecurity (EDR, MFA, phishing training), cloud and email administration, device management via MDM, and a dedicated account engineer � all on a flat monthly fee with no hidden costs.
How fast do you respond to critical IT issues?
Managed clients get a 15-minute acknowledgement SLA for critical incidents � server crashes, security breaches, and full outages. Most issues are resolved within 2 hours. A dedicated engineer is on call 24/7 including weekends and public holidays.
Do you support remote and hybrid teams?
Yes. We support fully remote, hybrid, and office-based teams. Our helpdesk provides secure remote desktop assistance, VPN configuration, mobile device management, and Microsoft 365 / Google Workspace support � wherever your team works.
Can you support both Windows and Mac devices?
Absolutely. We support Windows 10/11, macOS, iOS, and Android � managing all devices centrally via Microsoft Intune or Jamf MDM. Mixed environments are fully supported under a single service agreement.
Is there a minimum contract term?
We offer 12-month managed service agreements with clear, documented SLAs. After the initial term the service rolls monthly. There are no lock-ins after year one � we keep clients through results, not contracts.
How is managed IT support priced?
Pricing is per user per month based on headcount and service tier. Most Indian businesses find it 30�40% cheaper than in-house IT staff with broader expertise and better coverage. We provide a fixed quote after a free consultation � no obligation, no jargon.
Tools & Platforms

Enterprise-Grade Stack, SME Pricing

Microsoft 365
Google Workspace
Microsoft Intune
Jamf Pro
Microsoft Defender
CrowdStrike Falcon
Azure Active Directory
ManageEngine
N-able RMM
Acronis Cyber Protect
Veeam Backup
ConnectWise
Cloudflare Zero Trust
AWS & Azure Cloud

Why Indian Businesses Are Switching to Managed IT Support

India's SME sector is growing rapidly � and technology is both the enabler and the bottleneck. A 2024 survey found that over 70% of Indian small and mid-sized businesses rely on reactive IT support, meaning they only engage their IT provider when something breaks. The result: staff lose an average of 4.5 hours per week to technology friction, security patches fall behind schedule, and departing employees retain access to critical systems for weeks. The cumulative cost for a 50-person company can exceed ?8 lakh annually in lost productivity alone � before accounting for the cost of a single security incident.

Managed IT support fundamentally changes this dynamic. Rather than waiting for problems, Niyan IT Solutions deploys monitoring agents across your entire environment, patches systems automatically, and handles every IT request through a dedicated helpdesk with a documented 15-minute SLA. For growing businesses across Bangalore, Mumbai, Chennai, Hyderabad, and Pune, this means technology that scales with headcount, security that evolves with threats, and a predictable monthly cost that replaces the financial volatility of break-fix IT. Most clients save 30�40% compared to their previous IT spend within the first year.

No Obligation, No Jargon

Ready for IT That Works
Before You Ask?

Get a free IT audit � we'll show you exactly what's at risk in your environment and how managed support would change things. No commitment required.

Get Free IT Audit Call +91 96069 77089
200+ Businesses Supported
95% First-Call Fix Rate
15-Min Critical Response